Frequently Asked Questions

What happened? Was my information accessed?

On July 6, 2016, Newkirk discovered that a server containing member information was accessed without authorization. Newkirk shut down the server and started an investigation into the incident. The server did not include Social Security numbers, banking or credit card information, medical information or any insurance claims information. Newkirk hired a third-party forensic investigator to determine the extent of the unauthorized access and whether the personal information of our clients’ members may have been accessed. Newkirk also notified federal law enforcement. While the forensic investigation is ongoing, it appears that the unauthorized access first occurred on May 21, 2016. Although the information contained on the server may have been accessed, Newkirk has no evidence to date that such data has been used inappropriately.
  

What specific information was stored on the server?

The data potentially subject to unauthorized access varies by plan but includes some combination of: the member’s name, mailing address, type of plan, member and group ID number, names of dependents enrolled on the plan, primary care provider and in some cases date of birth, premium invoice information and Medicaid ID number. The server did not include Social Security numbers, banking or credit card information, medical information or any insurance claims information.
  

Who is responsible for this illegal intrusion? Has the criminal been identified or apprehended?

Newkirk is working with federal law enforcement. No specific individuals have yet been identified.
  

How many people were affected by this incident?

Approximately 3.8 million members of the identified plans were affected by this incident.
  

Do you suspect that my information has been used fraudulently?

To date, Newkirk has no evidence that such data has been used inappropriately. The information potentially accessed was limited but we encourage you to be vigilant against incidents of identity theft and financial loss. You can do this by reviewing your account statements, medical bills, and health insurance statements regularly for suspicious activity. Report all suspicious or fraudulent charges to your insurance providers.
 

What should I do to help protect myself if I believe that I have become a victim of identity theft? Where should I report suspicious or unusual activity or what steps should I take if I believe that I have become a victim of identity theft?

You have Identity Repair, this service is automatically available to you with no enrollment required. If a problem arises, simply call 1-855-303-9773 (TTY/TDD:711), if you are a Member of Gateway Health Plan, Highmark Health Options, West Virginia Family Health, Johns Hopkins Employer Health Programs, Inc., Priority Partners Managed Care Organization, Uniformed Services Family Health Plan and Symphonix Health Insurance please call 1-855-303-6659 (TTY/TDD: 711), and a dedicated investigator will help recover financial losses, restore your credit and make sure your identity is returned to its proper condition. In addition, there are steps you can take to protect yourself. In addition, Newkirk recommends that impacted plan members review their account statements, medical bills, and health insurance Explanations of Benefits statements regularly for suspicious activity. Report all suspicious or fraudulent charges to your health insurance provider.

You can receive 2 free years through August 2018 of identity protection and restoration services with AllClear ID at newkirkproductsfacts.allclearid.com